How to Cancel an Air China Flight and Get a Refund Step-by-Step Guide

Travel plans can change in an instant a sudden work commitment, a family emergency, or even a global shift in circumstances. If you find yourself holding an Air China ticket you can no longer use, confusion and frustration can quickly set in. What are the rules? Are you eligible for a refund? How much will it cost? We’ve all been there, staring at a screen full of legal jargon, wondering what to do next. Don’t worry; you’re not alone. This comprehensive guide is designed to walk you through every step of the Air China Cancellation Policy, translating the complex terms into simple, actionable advice. We’ll cover everything from last-minute changes to understanding fees, ensuring you feel confident and supported throughout the process. Whether you’re navigating the Air China cancellation policy 24 hours window or figuring out the Air China change flight fee, consider this your trusted companion. Let’s unravel the details together, so you can manage your booking with ease and clarity.

What Is Air China’s Flight Cancellation and Refund Policy?

Navigating an airline's policy document can feel like deciphering a secret code. At its heart, the Air China Cancellation Policy is a set of rules that governs what happens when you need to cancel your flight booking. It defines your eligibility for a refund, outlines any applicable fees, and sets the procedures you must follow. Think of it as the rulebook for changing your plans. The policy isn't one-size-fits-all; it varies significantly based on the type of ticket you purchased (refundable vs. non-refundable), your fare class, the route, and how close you are to your departure date. Understanding this framework is the first step to taking control of the situation. The primary goal of the policy is to provide structure while offering passengers options, such as receiving a cash refund, rebooking on a different flight, or obtaining travel credit for future use. For specific guidance, you can always reach out to�Airlines Deals Hub�at +1-855-662-5620.

A key component intertwined with the cancellation policy is the Air China Refund Policy. While cancellation is the�action�of voiding your ticket, the refund policy dictates the�financial outcome�of that action. It details the circumstances under which money will be returned to your original form of payment, issued as travel credit, or withheld entirely. These two policies work hand-in-hand. For instance, you might be allowed to cancel any ticket, but the refund policy will determine if you get 100% of your money back, a partial amount after deducting the�Air China change flight fee, or no monetary refund at all. It’s essential to review the terms attached to your specific ticket at the time of booking. During promotional periods like�Chinese New Year Deals, where flight deals up to 50% off are common, the attached fare rules regarding changes and cancellations are especially important to check, as discounted fares often have more restrictions.

Key Pillars of the Policy:

• Ticket Type is King:�Your journey through the cancellation process is primarily dictated by whether you bought a refundable or non-refundable ticket.
• Time is of the Essence:�The closer you are to departure, the higher the potential fees. The 24-hour post-booking window is a critical safe haven.
• Fees are Variable:�The�Air China change flight fee�or cancellation penalty is not a fixed number. It depends on your route, fare class, and membership status.
• Channel Matters:�Generally, the best way to modify a booking is through the same channel you used to purchase it (e.g., Air China’s website, app, or official call center).
• Exceptions Exist:�In cases of airline schedule changes, significant delays, or involuntary cancellations by Air China, more passenger-friendly rules usually apply.

Can I Cancel an Air China Flight Within 24 Hours for a Full Refund?

This is one of the most common and important questions travelers have. The good news is, yes, you generally can. The�Air China cancellation policy 24 hours�rule offers a protective grace period for consumers. This provision allows you to cancel your flight booking within 24 hours of purchase and receive a full refund to your original payment method, with no cancellation fees, provided your departure date is at least seven days away at the time of booking. This rule is designed to protect you from buyer’s remorse or simple booking errors, like entering the wrong date or passenger name. It’s a safety net that gives you a full day to double-check your itinerary, confirm vacation dates with your travel companions, or reconsider your plans without any financial penalty. It’s a critical aspect of consumer-friendly travel practices.

However, it’s vital to understand the specifics to avoid disappointment. The 24-hour clock starts ticking from the moment your booking is confirmed and you receive your e-ticket number, not from your departure time. Furthermore, the "seven days or more until departure" condition is a standard part of this regulation. If you book a last-minute flight (for example, a flight departing in less than seven days), the 24-hour free cancellation rule may not apply. Always check the exact terms at the time of booking. To leverage this policy, you must cancel your ticket explicitly. Simply not showing up for your flight (a "no-show") does not qualify you for an automatic refund under this rule. The cancellation must be processed through Air China’s channels. For assistance during this window, you can contact�Airlines Deals Hub�at +1-855-662-5620.

How to Use the 24-Hour Rule Effectively:

• Act Quickly:�As soon as you realize there’s an issue or a change of plans, initiate the cancellation. Don’t wait until the 23rd hour.
• Check Your Eligibility:�Confirm that your departure date was more than 7 days away when you made the purchase.
• Use the Right Method:�The easiest way is often to�Air China cancel ticket online�via "My Trips" on their website or app. This method provides immediate confirmation.
• Save Your Receipts:�Once canceled, ensure you receive an email confirmation stating that a full refund has been processed. Keep this for your records.
• Understand the Refund Timeline:�While the refund is approved immediately, it can take 7-10 business days (or sometimes more, depending on your bank) for the funds to reappear in your account.

Are Air China Tickets Refundable or Non-Refundable?

This is the fundamental question that determines your flexibility. Air China, like most major airlines, offers two broad categories of tickets: Refundable and Non-Refundable. Understanding which one you purchased is the single most important factor in predicting the outcome of a cancellation.�Refundable Tickets, often labeled as "Flexible" or "Full Fare" tickets, are typically more expensive. Their premium price buys you peace of mind and flexibility. If you cancel a refundable ticket, you are entitled to get your money back to your original payment method, usually without penalties, regardless of when you cancel (outside of the very specific no-show conditions). These tickets are ideal for business travelers or anyone with uncertain plans.

On the other hand,�Non-Refundable Tickets�are the standard, most commonly purchased fares, especially for leisure travel. They are attractively priced but come with stricter rules. The term "non-refundable" can be slightly misleading. It doesn’t mean you can’t cancel the ticket; it means you are not entitled to a cash refund if�you�choose to cancel. Instead, the value of the ticket (minus any applicable�Air China change flight fee�or cancellation penalty) is usually retained as a travel credit or voucher for you to use on a future Air China flight within a specified validity period, often one year from the original ticket issuance date. This is a crucial distinction. During sales events like�Chinese New Year Deals, where flight deals up to 50% off are advertised, the tickets are almost always non-refundable. Always,�always�review the "Fare Rules" or "Terms & Conditions" link during the booking process. This document will explicitly state whether your fare is refundable and outline the specific fees and credit rules.

How to Identify Your Ticket Type:

• Check Your E-Ticket Receipt/Itinerary:�Look for terms like "Refundable," "Non-Refundable," "Flex," or "Restricted."
• Review the Fare Rules:�During booking, before payment, there is always a link to the detailed fare conditions. This is your contract.
• Consider the Price Point:�If you snagged a deeply discounted promotional fare, it is almost certainly non-refundable.
• Contact for Confirmation:�If you're unsure, you can call Air China or�Airlines Deals Hub�at +1-855-662-5620 with your ticket number for clarification.

Does Air China Charge a Cancellation Fee?

Yes, Air China typically charges a cancellation fee for non-refundable tickets, and this fee is a core component of the�Air China Cancellation Policy. This fee, often referred to interchangeably as a�Air China change flight fee�when altering a booking, is the penalty for not using the ticket as originally planned. The exact amount is not a flat rate; it varies based on several factors. The most significant determinants are your fare class (the specific rules of the discounted ticket you bought), your travel route (domestic vs. international), and how far in advance you cancel. Generally, the closer you are to the departure date, the higher the fee. For international flights, cancellation fees can be substantial, sometimes ranging from $200 to $500 per passenger, depending on the fare conditions.

It’s essential to distinguish between the cancellation fee and the potential loss of the entire ticket value. In most cases, you pay the cancellation fee, and the remaining value of your ticket is issued as an electronic travel credit (ETC) for future use. However, if you cancel very close to departure, the fee might equal or even exceed the value of a deeply discounted ticket, leaving you with little to no residual credit. This is why understanding the fee structure�before�you book is so important, especially for budget-conscious travel. Remember, refundable tickets usually do not incur cancellation fees. Also, in special circumstances like the death of a passenger or immediate family member (with documentation) or if Air China itself cancels your flight or makes a significant schedule change, cancellation fees are typically waived.

Factors Influencing the Cancellation Fee:

• Fare Basis Code:�This alphanumeric code on your ticket dictates the specific rules, including the exact fee amount.
• Route and Cabin:�Long-haul international flights in business class will have different fee structures than short-haul domestic economy flights.
• Time to Departure:�Fees often increase as you move from "more than 30 days out" to "within 7 days of departure."
• PhoenixMiles Elite Status:�Members with Silver, Gold, Platinum, or Star Alliance Gold status often enjoy reduced or waived change and cancellation fees as a benefit.

How Do Refunds Work After Canceling an Air China Flight?

The refund process is the final step in your cancellation journey, and understanding how it works can manage your expectations. Once you successfully cancel your ticket according to the�Air China Cancellation Policy, the system determines the financial outcome based on the�Air China Refund Policy�applicable to your fare. The process isn't instant from a monetary perspective. First, you will receive an official confirmation that your cancellation request has been received and processed. This confirmation is critical�it’s your proof of action. The email or on-screen message will detail the outcome: whether a refund to your bank card has been initiated, a travel credit has been issued, or if any fees were deducted.

For eligible refunds (like within the 24-hour window or on a refundable ticket), Air China will process the refund to the original form of payment. This is a backend financial transaction between the airline and your bank or credit card company. While Air China may release the funds immediately, it then takes time for the banking networks to process the refund back to your account. This is the most common point of anxiety for travelers�seeing a "refund processed" message but not seeing the money in their account. It’s simply in transit. For non-refundable tickets where you receive travel credit, the credit is usually issued instantly or within 24 hours as an Electronic Travel Certificate (ETC) with a unique voucher number. You can use this voucher code when booking a new flight on Air China’s website. For complex refund scenarios, speaking with an agent at�Airlines Deals Hub�(+1-855-662-5620) can provide clarity and tracking assistance.

The Step-by-Step Refund Pathway:

1. Initiation:�You cancel your ticket online, via the app, or through customer service.
2. Calculation:�The system calculates any applicable fees and determines the refundable amount or credit value.
3. Confirmation:�You receive a cancellation/refund confirmation email with a reference number.
4. Processing:�Air China’s finance department initiates the electronic transfer (for cash) or generates the ETC (for credit).
5. Posting:�Funds travel through banking channels back to your card, or the ETC is loaded into your travel wallet for future use.

How Long Does It Take to Get a Refund from Air China?

Patience is key when waiting for a refund. According to Air China’s general guidelines and industry standards, you should expect a�cash refund to a credit or debit card to take between 7 to 20 business days�from the date the refund is approved and processed. This timeframe is not unique to Air China; it’s standard across the global airline and banking industry. The delay is almost never because the airline is holding your funds. Once Air China approves the refund, they send the instruction to their payment processor. The speed of the remaining journey depends on your card-issuing bank’s policies and processing cycles. Weekends and holidays are not counted as business days, which can extend the calendar time you’re waiting.

For refunds issued as travel credit or an Electronic Travel Certificate (ETC), the process is much faster. These are typically issued�within 24 to 72 hours�of cancellation. You will receive the voucher number via email, and you can immediately (or once the email arrives) use it to book a new flight. If you have not received any communication after 10 business days for a cash refund, or after 3 days for a credit, it’s time to take action. First, check your spam/junk email folder. Then, contact Air China’s customer service with your original ticket number and cancellation reference number. For persistent issues, a call to�Airlines Deals Hub�at +1-855-662-5620 can sometimes help escalate the inquiry. Keeping detailed records�screenshots of your cancellation, confirmation emails, and any case numbers�is invaluable during this follow-up process.

Timeline Breakdown:

• Credit/Debit Card Refunds:�7-20�business days.
• Bank Transfer Refunds:�Can take up to 30 business days for some international transactions.
• Travel Credit/ETC Issuance:�1-3 business days.
• Check Refunds (rare):�20-30 business days for mailing and clearing.

Can I Get a Refund for a Non-Refundable Air China Ticket?

As a general rule, you cannot get a cash refund for a non-refundable Air China ticket if�you�voluntarily choose to cancel. This is the core trade-off for the lower fare price. However, the world of travel is not always black and white, and there are specific exceptions where even a non-refundable ticket can become eligible for a monetary refund. These exceptions are typically tied to unforeseen, significant events that are beyond your control as a passenger. The most common scenario is when�Air China itself cancels the flight, changes the schedule significantly (usually by several hours), or makes a major routing change. In such "involuntary" cases, you are almost always entitled to a full refund to your original payment method, regardless of your ticket type, if the new options offered do not suit you.

Other potential exceptions may include serious illness (with a doctor’s note), military orders, or the death of the passenger or a traveling companion/immediate family member. In these compassionate circumstances, Air China may, at its discretion, waive the non-refundable restrictions and offer a refund or more flexible credit. It’s crucial to contact customer service immediately, explain the situation clearly and respectfully, and be prepared to provide official documentation (e.g., a death certificate, official military orders, or a physician’s letter). Policies for these waivers can be stringent, so it’s best to be prepared. For guidance through such sensitive situations, the team at�Airlines Deals Hub�(+1-855-662-5620) can often advise on the proper documentation and channels.

When a Non-Refundable Ticket�Might�Be Refunded:

• Airline-Issued Cancellation:�Air China cancels your flight for any reason (operational, weather, etc.).
• Significant Schedule Change:�Air China moves your flight time by 3+ hours (policies vary).
• Compassionate Circumstances:�Bereavement, severe illness with documentation.
• Travel Waivers:�During major disruptions (e.g., severe weather events, pandemics), Air China may issue special waivers allowing refunds for normally non-refundable tickets within a specific travel window.

What Happens If Air China Cancels My Flight?

When the airline cancels your flight, the dynamics shift entirely in your favor. This is an "involuntary" change, and consumer protection regulations, along with Air China’s own policy, grant you specific rights and options. Your first step should be to check the communication channels Air China will use: your email and phone number on file. They will typically notify you of the cancellation and present you with options. According to standard practice and the�Air China Cancellation Policy�for airline-initiated changes, you are generally entitled to one of three things:�Rebooking,�Rerouting, or a�Full Refund.

1. Rebooking:�Air China will usually rebook you on the next available flight to your destination at no extra cost. This could be on an Air China flight or sometimes on a partner airline.
2. Rerouting:�You can request to be rerouted via an alternative city or airport to reach your final destination.
3. Full Refund:�If the new flight options do not work for you, or you simply decide not to travel, you are entitled to a full refund of the unused portion of your ticket to your original payment method. This applies even to non-refundable tickets.

In cases of cancellations due to factors within the airline’s control (like crew scheduling or maintenance), you may also be entitled to compensation, meals, hotel accommodation, and transportation, depending on the local aviation regulations (like EU 261/2004 for flights departing from Europe). It’s important to know your rights based on your departure and arrival points. During peak travel times like the period around�Chinese New Year Deals, when systems are under strain, being proactive can help. Monitor your flight status via the Air China app, and if you’re notified of a cancellation, act quickly to secure the best alternative seating. You can manage this online via "My Trips" or call customer service or�Airlines Deals Hub�at +1-855-662-5620 for assistance.

Your Action Plan for an Air China Cancellation:

• Don’t Panic:�Check your email and the Air China app for official notifications and proposed alternatives.
• Evaluate Options:�Decide if the rebooked flight works for you. If it does, you may be automatically confirmed.
• Request a Refund:�If the options are unsuitable, proactively request a refund. Do not accept a travel credit unless you want it; you are entitled to cash.
• Document Everything:�Take screenshots of the cancellation notice and any communication.
• Know Your Compensation Rights:�Research the aviation regulations applicable to your route to see if you qualify for additional monetary compensation.

Also Read Here�EL AL Flight Policy, Fees, and Refunds

Can I Cancel an Air China Award Ticket and Get a Refund?

Award tickets, booked using PhoenixMiles or partner airline frequent flyer miles, operate under a distinct set of rules known as the�Air China award ticket cancellation policy. Canceling an award ticket is usually permitted, but the concept of a "refund" is different�you get your miles redeposited, not cash. The primary concern when canceling an award ticket is the�redeposit fee. Air China typically charges a fee to redeposit the miles back into your PhoenixMiles account. This fee can vary but often ranges from $50 to $150 per ticket, depending on your elite status. Elite members (Silver, Gold, Platinum) and Star Alliance Gold members frequently enjoy waived or reduced redeposit fees, which is a significant benefit.

The process for canceling an award ticket is similar to canceling a revenue ticket. You can do it online through "My Trips" on the Air China website or by calling the PhoenixMiles service center. Once canceled, the miles will be redeposited into your account, usually within a few business days, after the fee is deducted (either in cash or by deducting additional miles, depending on the policy at the time). Any taxes and fees you paid in cash during the award booking are typically refundable and will be returned to your original payment method, though this processing can take 7-14 business days. It’s crucial to cancel before the flight’s scheduled departure. If you are a no-show for an award flight, you may forfeit all the miles and taxes, so proactive cancellation is essential. For complex award cancellations, especially involving partner airlines, calling�Airlines Deals Hub�(+1-855-662-5620) for support can save time and confusion.

Key Points for Award Ticket Cancellation:

• Miles are Redeposited, Not Refunded as Cash:�You get your frequent flyer currency back.
• Redeposit Fees Apply:�Expect a fee unless you have elite status that waives it.
• Taxes and Fees are Refundable:�The cash portion paid for government and airport taxes is refunded separately.
• Cancel Before Departure:�Avoid a no-show to prevent total forfeiture of miles.
• Check Partner Rules:�If your award ticket includes flights on a partner airline (e.g., United, Lufthansa), their specific award cancellation rules may also apply.

Can I Get Travel Credit Instead of a Refund from Air China?

Absolutely. In fact, for non-refundable tickets, receiving travel credit is the standard and often automatic outcome when you initiate a cancellation. Instead of a cash refund, the value of your ticket, minus any applicable�Air China change flight fee�(cancellation penalty), is converted into an Electronic Travel Certificate (ETC) or a voucher. This credit is stored under your name or as a voucher code and can be used to book a new Air China flight in the future. The validity period for these credits is typically�one year from the date the original ticket was issued�(not the date of cancellation), so it’s important to take note of that deadline. This option can be a great way to preserve the value of your trip if you know you’ll be traveling again within the next year.

Sometimes, even when you are eligible for a cash refund (like in the case of an airline-initiated cancellation), you might be offered the choice between a refund and a travel credit. Airlines may incentivize taking credit by offering bonus value�for example, giving you 120% of your original fare value as a travel voucher. This can be a good deal if you are a frequent flyer or are certain you will rebook with Air China. However, always remember that cash is king and offers the most flexibility. A travel credit ties you to a single airline. If you are canceling a ticket purchased during a promotion like�Chinese New Year Deals, the credit will be for the amount you paid, which you can use even when flight deals up to 50% off are not available. To check your credit balance or apply a voucher, you can usually do so online during the booking process or by contacting�Airlines Deals Hub�at +1-855-662-5620.

Using Your Air China Travel Credit:

• Find the Voucher Number:�Locate the ETC number in your cancellation confirmation email.
• Book a New Flight:�On the Air China website, during payment, select the option to use a "Voucher" or "Travel Certificate" and enter the code.
• Check Validity:�Note the expiry date. Credits generally cannot be extended.
• Pay any Difference:�If your new flight costs more than the credit value, you will pay the difference with a credit card.
• Partial Use is Usually Allowed:�You can use part of the credit for a cheaper flight, and the remaining balance will typically stay on the voucher for future use within the validity period.

How Do I Cancel an Air China Flight Online or Through Customer Service?

Taking action is the most important step. Here is a detailed, step-by-step guide on how to�Air China cancel ticket online�and through other channels.

Method 1: Cancel Online (Fastest & Recommended)

This is the most efficient way to cancel, available 24/7.

1. Visit the Air China Website:�Go to�www.airchina.com�and ensure you are on your regional site (e.g., .us, .ca, .co.uk).
2. Navigate to 'My Trips':�Find this tab, usually at the top of the homepage.
3. Retrieve Your Booking:�Enter your�e-ticket number�(starting with 999) and the passenger's last name. Alternatively, log into your PhoenixMiles account if you booked while logged in.
4. View Booking Details:�Your itinerary will appear. Look for an option labeled "Cancel," "Cancel Flight," or "Refund."
5. Follow the Prompts:�The system will guide you through the cancellation, clearly showing any fees and the refund/credit amount you will receive.
6. Confirm and Receive Proof:�Review everything carefully, then confirm the cancellation.�Immediately save or print the confirmation screen and ensure you receive a confirmation email.�This is your receipt.

Method 2: Cancel via the Air China Mobile App

The process in the Air China app is very similar to the website and is equally convenient.

1. Open the App and Log In:�Access your account through the PhoenixMiles login or the "My Trips" section.
2. Find Your Booking:�Locate the upcoming trip you wish to cancel.
3. Select Cancel Option:�Tap on the booking and look for the cancellation button.
4. Complete the Process:�Follow the in-app instructions to finalize the cancellation and receive digital confirmation.

Method 3: Cancel Through Customer Service (Phone)

Use this method if you encounter technical issues online, have a complex booking (e.g., multiple passengers, codeshares), or need to discuss a special circumstance.

1. Locate the Correct Phone Number:�Find the Air China customer service number for your country on their official website. For assistance, you can also call�Airlines Deals Hub�at�+1-855-662-5620.
2. Prepare Your Information:�Have your e-ticket number, booking reference, passenger name(s), and your identification ready.
3. Explain Your Request:�Clearly state that you wish to cancel your flight and inquire about the applicable fees and refund/credit options.
4. Get a Case/Reference Number:�Before hanging up, ask the agent for a cancellation case number or reference for your records. Request that the refund/credit instructions be emailed to you.

Method 4: Cancel at the Airport or City Ticket Office

This is the least convenient option but can be a last resort. Visit an Air China ticket counter at the airport or a city ticket office. Bring your passport, e-ticket number, and all booking details. An agent will process the cancellation for you on the spot and provide you with a paper confirmation.

Frequently Asked Questions (FAQs)

1. How can I change my Air China flight instead of canceling it?

Changing your flight is often a better financial option than canceling. You can�Air China change flight�easily online via "My Trips." The process involves selecting "Change Flight" on your booking, choosing new dates/times, and paying any fare difference plus the applicable�Air China change flight fee. This preserves the value of your ticket for immediate use.

2. What is the difference between the Air China change flight fee and the cancellation fee?

They are often the same fee but applied in different contexts. The�Air China change flight fee�is charged when you rebook to a new flight. The cancellation fee is charged when you cancel and request a refund or credit. The amount is usually identical for the same fare class and is detailed in your fare rules.

3. Can I cancel only one leg of a round-trip Air China ticket?

Yes, but with significant consequences. If you cancel one leg of a round-trip journey, the entire ticket is typically recalculated. The fare for the one-way trip you wish to keep is often much higher than half the round-trip price, which may result in you owing more money or receiving a minimal credit. It's best to call customer service to understand the exact impact before proceeding.

4. My plans are uncertain. Should I buy a refundable fare or travel insurance?

This depends on your risk tolerance and the cost difference. If you frequently change plans, a refundable fare offers maximum flexibility. For most leisure travelers, buying a cheaper non-refundable fare and purchasing a third-party "Cancel For Any Reason" (CFAR) travel insurance policy can be more cost-effective and provide broader coverage for illness, job loss, etc.

5. I missed my Air China flight. What should I do?

Contact Air China immediately. A "no-show" can lead to the forfeiture of your entire ticket value. If you contact them soon after departure, they may be able to rebook you on a later flight for a change fee and fare difference, or convert the ticket to credit, saving some value. Do not assume the ticket is simply lost.

6. How do I check the status of my Air China refund?

Use the refund reference number from your confirmation email to track the status. You can often do this in the "Refund" section of the Air China website or by contacting customer service with your ticket number. For card refunds, remember to account for the 7-20 business day bank processing time.

7. Are there any free cancellation options beyond the 24-hour rule?

Outside of the 24-hour window, free cancellation is generally only available on fully refundable tickets or in specific waiver situations (e.g., airline-initiated changes, documented compassionate circumstances). Always check the fare rules at booking.

8. Can I transfer my Air China ticket to another person?

No, Air China tickets are non-transferable. The name on the ticket must match the traveler's passport. If someone else needs to travel, you must cancel your ticket (subject to fees/credit) and the new passenger must book a new ticket.

9. What happens to my seat selection and add-ons when I cancel?

Any paid seat selections, extra baggage fees, or in-flight service upgrades are typically refundable when you cancel the main ticket. They should be refunded to your original payment method separately from the airfare refund.

10. I booked through a travel agent or third-party website (like Expedia). How do I cancel?

You must contact the travel agent or website directly. They own the booking record, and Air China's systems may not allow you to cancel it directly online. The agent will process the cancellation according to Air China's policy but may also have their own fees. Always cancel through your original point of purchase.

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