Jetstar Airways Manage Booking | Change, Cancel & Name Correction Guide Australia

Manage Booking

Use Jetstar's Manage Booking tool to update passenger details, select/change seats, add baggage, change or cancel flights, and request refunds. Log in with your booking reference and email.

If you prefer phone support, call: +61 (1800) 005 886.

Cancellation & 24-Hour Cancellation Policy

Key points:

• Full refund may be available if you cancel within 24 hours of booking and the booking was made directly with Jetstar (website, app or call centre) and the flight is booked 7+ days before departure.
• Refunds are usually processed within 7–10 business days (timing may vary by payment method).
• To cancel: use Manage Booking online or call +61 (1800) 005 886.

Always confirm whether the booking was made directly with Jetstar. Third-party bookings usually follow the agent's rules.

Change Flight / Date Change

Change fees and rules depend on your fare type (e.g., Saver/Saver Lite, Flex). Typical rules:

• Flex fares often allow change with no fee (fare difference may apply).
• Restricted fares (Saver/Saver Lite) usually incur a change fee + any fare difference.
• International short-haul and long-haul fares have higher change fees than domestic flights.
• Changes are usually allowed up to 30 minutes before departure (subject to fare rules).

To request a change online use Manage Booking or call +61 (1800) 005 886. Keep your booking reference ready.

Name Correction & Name Change Policy

Name change rules vary by route and fare type:

• Domestic Flex fares may permit name corrections with fewer/no fees; restricted fares carry penalties.
• International changes typically require documentation (passport) and have higher fees.
• Legal name changes (e.g., after marriage) generally require supporting documents.

Make requests via Manage Booking or phone: +61 (1800) 005 886.

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