Payout Complaint Against MyTravaly: Not Anymore

Hello MyTravaly Family,

Recently, I came across a heartfelt message from Saurav, a hotel owner and partner with MyTravaly, running X View Resort in Uttarkashi. His message reads:

Hello MyTravaly family,

I am Saurav, a hotel owner, partner with MyTravaly, X View Resort, Uttarkashi. I am tired of calling customer care for my own payout for booking named as XYZ, booking ID reference XXXXXXX0672. Check-in date 12/06/2024, check-out 14/06/2024. I would like to draw the attention of other hotel partners and request not to fall in this scam of waiting for your own payout.

Regards,

Saurav

Understanding the Issue

As someone who has closely observed the workings of MyTravaly and the hospitality industry, I understand how frustrating it can be to deal with payout issues. However, it's important to delve into the potential reasons behind such delays to find a constructive resolution. MyTravaly, a company trusted by over 10,000 hotels in India, has built its reputation on transparency and reliability. Let's explore the common causes of payout delays and how to address them effectively.

Common Reasons for Payout Delays

1. Guest Payment Options:

• Prepaid Bookings: If the booking is prepaid, the payment is handled by MyTravaly.
• Pay at Hotel: If the guest chooses this option, the hotel needs to collect the payment directly from the guest. To check the payment type, refer to the booking voucher sent to your registered email by MyTravaly.

1. OTP Confirmation:

• For prepaid bookings, MyTravaly sends a passcode or OTP to the guest on their arrival date. This OTP needs to be collected from the guest to confirm their arrival. Without this confirmation, the payout process cannot be initiated.

1. Banking Information:

• Ensure that your banking information is correctly added to your MyTravaly host account. Incorrect or missing banking details can delay the payout process. Verify these details by logging into your host account or contacting your dedicated Key Account Manager for assistance.

1. Technical Glitches:

• MyTravaly’s payout process is automated and relies on multilayer approval. Occasionally, technical glitches can cause delays of up to 3 days. In such cases, reaching out to your dedicated Key Account Manager can help expedite the resolution.

Steps to Resolve Payout Issues

If you’re facing similar issues, here are the steps to follow:

1. Check Payment Option: Refer to the booking voucher to see if the booking is prepaid or pay at the hotel.
2. Confirm OTP: Ensure you collect and confirm the OTP from your guest upon their arrival.
3. Verify Banking Details: Log in to your host account and verify your banking details are correct.
4. Contact Support: If issues persist, contact your dedicated Key Account Manager or write to support@mytravaly.com.

Building Trust and Credibility

Saurav’s feedback is invaluable in highlighting areas for improvement. MyTravaly is committed to resolving such issues promptly and ensuring a seamless experience for all its hotel partners. The company’s robust network of over 10,000 hotels across India is a testament to its dedication to transparency and reliability.

To all hotel partners, rest assured that MyTravaly values your trust and partnership. The company continuously works to enhance its processes to ensure timely payouts and support. Your feedback is crucial in this journey of improvement.

Best Regards,

A Concerned Partner