Guest Booking Policy

It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID should be carried by every person above the age of 18 staying at a hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Without valid ID the guests will not be allowed to check-in. PAN cards are NOT accepted as a valid ID card.

Our cancellation policy changes depending upon the respective accommodation where you have chosen to book your stay. We do not have any control over it. We request you to check the cancellation and refund policy before making any reservations at the accommodation of your choice.

Payments processed via the website URL www.mytravaly.com containing personally identifiable information, debit card, credit card, and wallet details, and internet banking payment information are protected using Secure Socket Layer (SSL) encryption. This encryption is to help protect your information while it is being transmitted. Once we receive it, we strive to maintain the physical and electronic security of your personal information using commercially reasonable efforts.

If you have any complaints or queries, please don’t hesitate to contact us on support@mytravaly.com. We promise to get back to you within 24 hours.